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What Does the Expectation Economy Mean for Hoteliers in 2020 and Beyond? | By Alan Young
Within the hospitality industry, we are frequently introduced to new, wide-spread economic trends. First, it was the "Mobile Era," then we got to know the "Age of the Consumer" and the "Experience Economy," and now, the term on everyone's mind? The "Expectation Economy." As we open our doors and usher in the savvy and informed travelers of today, we are met with a long list of heightened expectations that apply to each and every guest touchpoint. Within this modern economy, expectations are high, and so are the stakes for hoteliers. Guests are more informed, demanding, and less patient than ever before.

Standing Out In This Era of “Silent Selling”: Six Ways Hotel Salespeople Can Use Video Email To Engage Prospects | By Doug Kennedy
It is eerily silent in most sales offices these days. Whereas in the past the halls echoed with telephone conversations between sales managers and group or function planners, these days the only sounds you'll hear are the clicking of fingers on a computer keypad.

Baird/STR Hotel Stock Index jumps 7.0% in November
The Baird/STR Hotel Stock Index jumped 7.0% in November to 4,968. Year to date through the first 11 months of 2019, the index was up 22.1%."Hotel stocks significantly outperformed in November; the Hotel Brands posted their largest monthly percentage increase for the year and performed better than the Hotel REITs," said Michael Bellisario, Senior Hotel Research Analyst and VP at Baird. "The broader risk-on trade in November, which has continued in December, caused investors to become more optimistic about the prospects for continued economic growth despite still-soft industry RevPAR growth trends.""Despite RevPAR decreases in three of the last five months, the hotel stock index has posted gains in three consecutive months," said Amanda Hite, STR's president. "That speaks to the long-term credibility that hotel stocks have earned as well as investors' ability to see the big picture. Our latest forecast revision projects RevPAR growth to come in below 1% for both 2019 and 2020, so in terms of performance growth, these will be the hotel industry's worst years since the recession. However, it appears that investors are placing greater consideration on net unit growth. Of the more than 205,000 rooms under construction in our U.S. pipeline database, 80% are affiliated with the 10 largest parent companies. This seems to outweigh the less-than-stellar industry performance."November performance of the Baird/STR Hotel Stock Index surpassed both the S&P 500 (+3.4%) and the MSCI US REIT Index (-1.8%). The Hotel Brand sub-index increased 9.1% from October to 8,035 while the Hotel REIT sub-index rose 2.5% to 1,474.
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Congo Airways Signs Order with Embraer for Two E175 Jets
Embraer and Congo Airways have signed a firm order for two E175 aircraft, with purchase rights for a further two. The deal has a total value of USD 194.4 million at current list prices with all purchase rights exercised, and will be added to Embraer's 2019 fourth quarter backlog.Honda Aircraft Company Begins Deliveries of HondaJet Elite to China
Honda Aircraft Company announced yesterday that it has begun deliveries of the HondaJet Elite to China. This first HondaJet Elite was delivered by Honda Aircraft Company at its world headquarters in Greensboro, NC to its exclusive dealer in China, Honsan General Aviation Co., Ltd.CheapOair Predicts 6% Global Travel Increase in 2020
Online Travel Agency Shares Predictions and Popular Destinations for the New YearAllegiant Reports November 2019 Traffic
Allegiant Travel Company (NASDAQ: ALGT) today reported preliminary passenger traffic results for November 2019.Carnival Panorama Officially Named By Wheel Of Fortune's Vanna White
Festivities Included Ribbon-Cutting Ceremonies for First Sky Zone Trampoline Park at Sea and Carnival Kitchen Culinary Center
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