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Report: Digitisation of the travel and hospitality industry - Countering Indirect Competition
Management consultancy PACE Dimensions today releases the first of three reports alerting incumbent businesses to significant change in the travel and hospitality industry.Over the next 10 years the biggest competitive challenges in travel and hospitality will not come from other airlines, travel, hotel or leisure companies, but from indirect competition.These indirect competitors are "new market makers" who aggregate global demand and leverage market power to capture revenue and profit from incumbent players. The challe ngers include online retailers (Expedia, Priceline), media companies (Google, Trivago, Kayak), hotel and lodging companies (Airbnb) and food delivery services (Deliveroo, Grubhub).The first report analyses the key drivers of digital disruption and changing customer expectations with insights from leading travel, hospitality and technology companies.Tim Davis, founding partner at PACE Dimensions highlights the need for incumbent businesses to pay attention:"Digital technology is enabling new business models and ways of working. Existing brands urgently need to examine their businesses end to end and reinvent themselves in order to compete successfully in the future. Those that execute well and move with speed can leverage their existing strengths and scale and transform their businesses for the next phases of growth. Those that don't will struggle to survive over time."Two further reports are due to be released this autumn. These will focus on the leading strategies for success for incumbent businesses and the means to overcome barriers to change.Full report available at: https://pacedimensions.com/research/whitepapers/digitisation-travel-hospitality-industry-imperative-change/

Aimbridge Hospitality to manage historic The Warwick Hotel Rittenhouse Square in Philadelphia
Aimbridge Hospitality, the largest independent hotel management company in the United States, adds The Warwick Hotel Rittenhouse Square in Philadelphia to its portfolio of managed hotels.

Customer Complaint Negligence: Just Stop It! | By Shep Hyken
There's an old joke that goes something like this: A guy goes to the doctor. He raises his arm and complains, "It hurts when I do this." The doc says, "Then don't do that."
     
News from Travel Industry Wire
Viking Sky Sets Sail On Maiden Voyage
Viking Ocean Cruises today celebrated the maiden voyage of its third ship, Viking Sky, from Rome's Civitavecchia port to Barcelona.2017 Is a Great Time for U.S. Travelers to Shop the Caribbean Where Hotel Prices Are Down 8% Compared to Last Year
TripAdvisor Hotel Pricing Report Reveals Best Time For Americans To Go To Popular Travel Destinations WorldwideAmerican Airlines Adds New Route to Bahamas
American will offer the service starting June 3rd with flight times of approximately 2 hours and 15 minutes. The new route, which will be a weekly flight, will expose The Bahamas to new visitors allowing for greater market penetration.Top 3 Considerations for Latin American Travel This Spring - By Ashley Proceviat
Latin Americans look to travel early in April. This year’s Semana Santa begins April 9 and ends April 15, and we see Latin American travelers looking to depart closer to the beginning of the month. The top searched departure days are April 1, 7 and 8.Umapped Releases Productivity and Revenue Boost Calculators to Help Travel Brands Quantify the Value of Collaborative Itinerary Management
Streamlining workflow and increasing attachment rates may be the holy grail for travel companies and agencies to increase profits; interactive new calculators offer insights into revenue and time savings opportunities
     
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